At D'ara, we strive to provide you with the highest quality handmade soaps. However, we understand that sometimes things don’t work out as expected. Please review our exchange policy below:
General Return Policy
We accept returns on all unused and unopened products within 14 days of purchase. Items must be returned in their original packaging (minus the wrapping but with label) and condition to qualify for an exchange.
Used Product Policy
For health and safety reasons, we do not accept returns or provide refunds. However, if you are not satisfied with your purchase, we do offer exchanges.
Exchange Policy
If you would like to exchange an item, please contact our customer service team within 14 days of receiving your order. Exchanges are available for unused and opened items, but used products are not eligible. The cost of return shipping and shipping back for exchanges will be the responsibility of the customer.